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This Privacy Policy sets out how we, Vapourlites Ltd T/A Vapour, obtain, store and use your personal information when you use or interact with our website, vapour.com, or where we otherwise obtain or collect personal information.

The effective date of this Privacy Policy is 24th May 2018.

Please read this Privacy Policy carefully. We recommend that you print off a copy of this privacy Policy and any future versions in force from time to time for your records.


You can contact us by writing to 4 Whitworth Rd, South West Ind Estate, Peterlee, Co. Durham, SR8 2LY, United Kingdom, sending an email to [email protected] or calling us on 0333 323 7733.

If you have any additional questions about how we collect and store data, you can contact us at any time to;

* Request access to information Vapour has about you

* Correct any information that Vapour has about you

* Delete information that Vapour has about you


We collect personal information about you when you provide it to us, such as through your use of our website and its features, when you contact us directly by email, via social media, phone or in writing, when you complete one of the forms on our website or complete a purchase through our website.


We use technologies such as cookies and pixel tags to provide, improve, protect and promote our services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our website, and improving your experience based on that information.

You can set your browser to not accept cookies, but this may limit your ability to use web services.


It is possible to browse our website without providing us with any personal information on who you are. However, to use our services; such as purchasing a product from us, you will need to provide personal data for us to fulfil the order.

The type of information we collect about you may include information such as;

* Your name

* Your email address

* Your address

* Your phone number

* Information about your computer (ie your IP address)

* Information about how you use our website

* Information about your mobile device (such as your geographical location)

* Information about your preferred products based on what you have bought in the past


During a user’s registration and later if they go on to use additional features of our website, they provide information such as name, email, phone number, address and other relevant data. The information is used by Vapour to identify the user and provide them with support services and fulfil e-commerce orders.

If you are under 18, you may not use vapour.com. We do not knowingly collect personal information from children under the age of 18 and question your age at the point of entry to our website.


A) Personally Identifiable Information

We respect the importance of privacy. Other than as provided in this privacy policy, we certainly do not sell your Personal Information, nor do we share it with unaffiliated third parties for their own marketing use, unless we have your consent or we are required by law to do so. Generally, we may disclose the information we collect, including Personal Information, in order to facilitate our provision of the Services or communications with customers, to operate our business, to advertise or promote our Services, to facilitate changes to or transfers of our business, as required by law, or with your consent.

B) Non Personally Identifiable Information

We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services, sales of our products or trends in what customers are buying.


We may contact you for marketing purposes by email if you have agreed to be contacted in this manner. By subscribing to Vapour emails or opting in to email communication from Vapour, you grant us the right to use the email for both email marketing purposes and advertisement targeting.

We may include information from other organisations (such as promoting offers from third party manufacturers that we stock) in these communications. It is your choice as to whether you want to receive information about our work. If you do not want us to use your personal information in these ways please tick the relevant box situated on the form on which we collect your data during the checkout process.

You may opt-out of our marketing emails at any time by clicking the ‘unsubscribe’ link at the end of our marketing emails. You can also change any of your contact preferences at any time including telling us that you don’t want us to contact you for marketing purposes by telephone, by post, by using the contact us page on the website here or by opting out of marketing emails, using this link to automatically unsubscribe you from future communications.

We will not use your information for marketing purposes if you have indicated that you do not wish to be contacted for such purposes. However, we will retain your details on a suppression list to help ensure that we do not continue to contact you.


You can access and update your personal information when you login to the website and visit any of your personal account menu options; Account Information, Password Information, Billing Address, Delivery Address, Saved Baskets and Previous Orders.

Information can be edited or deleted from these areas of your account. You can also update your preference choices on how you wish to be contacted from this area of the website.

How secure is information about me?

* We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

* We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

* It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.


We only retain the Personal Data collected from a user for as long as their account is active or for a limited period of time for as long as is needed to fulfil the reasons for why it was initially collected, unless otherwise required by law.


If we are involved in a reorganisation, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.

Any site that you may connect to from here is not covered by this Privacy Policy.

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