Vapourlites Ltd T/A Vapour offer a 60 day no quibble guarantee on all of our own brand products. Please be assured that if you buy any of Vapourlites Ltd T/A Vapour branded products from this website we will replace the item or refund your purchase price.
For other brand products we provide a 30 day warranty on faulty goods or unused items. Please note to return an unwanted item it must be in its full retail packaging including the cellophane, or we cannot refund.
If your purchase has been from one of our retail partners then please return your product to them along with your proof of purchase.
For purchases online ONLY that you feel the need to return, contact our customer care team Mon – Fri 9am – 5pm on 0333 323 7733
If visible damage can be seen to the product, this will invalidate your guarantee and won’t cover your costs to post back to our warehouse.
Refunds will be made by the same method of payment and paid within 28 days.
This does not affect your statutory rights.