Tracey West

If you’ve ever called Customer Care, you’ll know Tracey. She’s responsible for tracking parcels that couriers have lost and ensuring that your packages are despatched on time. When Tracey isn’t frantically tapping away to answer your support queries, you’ll find her curled up at home with a good book and an even better bottle of Rosé. As a recently converted smoker (thanks to Roman pestering her) Tracey now enjoys a life that doesn’t depend on cigarettes and has shared her journey on our blog.